These Terms and Conditions set out the basis on which Cleaners Belgravia provides cleaning services to its clients. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not proceed with a booking or use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, household, landlord, tenant, managing agent, business or organisation that books or receives services from Cleaners Belgravia.
Company means Cleaners Belgravia, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, after builders cleaning, office cleaning and specialist cleaning where agreed.
Premises means the property, home, office or other location where the Services are to be carried out.
Cleaner means any employee, contractor or representative engaged by the Company to carry out the Services.
Booking means a request or order by the Client for Services, whether made online, by message or by any other method accepted by the Company.
The Company provides cleaning services within its designated service areas, including Belgravia and nearby locations. The exact nature, frequency and scope of the Services will be agreed at the time of Booking and confirmed in a booking confirmation where applicable.
The Company reserves the right to refuse any Booking or to decline to provide certain services where it reasonably considers the Premises to be unsafe, unsuitable, inaccessible or beyond the reasonable scope of the agreed Services.
Unless expressly agreed otherwise, the Services do not include the cleaning of areas that are not safely reachable using a standard domestic step ladder, the removal of heavy furniture or appliances, specialist cleaning of valuable or delicate items, or any activity that may put the Cleaner at risk.
Bookings may be made using the methods promoted by the Company from time to time. The Client must provide accurate and complete information when making a Booking, including the address of the Premises, type of Service required, size and condition of the property, desired dates and times, and any access arrangements.
All Bookings are subject to availability and confirmation by the Company. The Company will confirm acceptance of a Booking by message or other agreed communication method. No contract is formed until such confirmation is given.
The Client is responsible for ensuring that the booking details are correct. Any changes to the Booking, including date, time, duration or scope of work, must be requested by the Client and are subject to the Companys acceptance and availability. The Company may adjust the quoted price where changes affect the length or complexity of the Services.
The Company may, at its discretion, conduct an initial assessment based on the information provided by the Client. If, on arrival, the Premises are significantly different from the description given, the Company may propose an adjusted price, a change in the scope of Services, or may decline to proceed with the Booking.
The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes access through any security gates, doors or concierge services, and the provision of keys or access codes where necessary.
Where keys or access devices are provided to the Company, it is the Clients responsibility to ensure that they are in good working order and clearly labelled. The Company will take reasonable care of keys and access devices but accepts no liability for pre existing defects or faults beyond its control.
If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, the visit may be treated as a late cancellation and the applicable cancellation or call out fee may be charged.
The Client agrees to provide a safe working environment for the Cleaner and to ensure that the Premises are free from hazards that may pose a risk to health and safety. The Client must inform the Company in advance of any known risks, including alarm systems, pets, fragile items, or restricted areas.
The Client must ensure that there is running water, electricity and adequate lighting at the Premises during the visit. Where the supply of utilities is not available or is inadequate to perform the Services, the Company may cancel or curtail the visit and charge a reasonable fee.
The Client is responsible for securing or removing valuable, fragile or sentimental items prior to the visit. The Company will exercise reasonable care when working around such items but cannot accept responsibility for damage to items that have not been disclosed or safely stored away.
Unless otherwise agreed, the Company will provide its own cleaning equipment and materials required for the performance of the Services. Where the Client requests that their own products be used, the Company will not be liable for any damage or unsatisfactory results caused by those products.
The Client must inform the Company of any surfaces or items that require specific cleaning methods or products. The Company will not be responsible for damage arising from a lack of disclosure or from the use of conventional methods on standard surfaces.
Prices for Services are set out in quotations or communicated at the time of Booking. Unless otherwise stated, prices are based on the information provided by the Client and may be adjusted if the actual condition or size of the Premises requires significantly more time or resources than reasonably anticipated.
The Company may charge on a fixed price or hourly basis. Minimum charges and call out fees may apply for certain types of Services. Any parking fees, congestion charges or similar costs reasonably incurred in attending the Premises may be added to the final invoice.
Payment terms will be confirmed at the time of Booking. The Company may require payment in advance, a deposit, or immediate payment upon completion of the Services. Where ongoing or regular Services are provided, the Company may invoice periodically and specify a due date for payment.
Payments must be made using the methods accepted by the Company. The Client must ensure that funds are available and that any payment details provided are valid and authorised. The Company reserves the right to charge interest, administration fees or suspend services where invoices are overdue.
The Client may cancel or reschedule a Booking by giving the minimum notice specified by the Company. Where sufficient notice is provided, no cancellation charge may apply. Details of the required notice period and any applicable fees are communicated at the time of Booking or in subsequent correspondence.
If the Client cancels, reschedules or significantly alters a Booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the Booking.
If the Cleaner is unable to attend due to illness, transport disruption or other circumstances beyond reasonable control, the Company will aim to offer an alternative appointment or replacement Cleaner where possible. The Company will not be liable for any indirect losses suffered by the Client as a result of such cancellation, but any advance payments for the affected visit will be adjusted or refunded as appropriate.
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of completion of the visit.
The Company may request photographs or other evidence to assess the complaint and, where appropriate, may arrange for the Cleaner to revisit the Premises to rectify any issues that reasonably fall within the original scope of the Booking.
Complaints raised outside a reasonable timeframe or where the Premises have been used, occupied or altered since the visit may be more difficult to verify, and in such cases the Company may not be able to offer a re clean or compensation.
The Company holds appropriate insurance cover for its cleaning activities. Details of cover are available on request. The Company will take reasonable care when delivering the Services but will not be liable for normal wear and tear, pre existing damage, or deterioration resulting from age, poor condition or incorrect installation of items at the Premises.
The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the value of the particular Booking during which the incident occurred, except where liability may not legally be limited.
The Company shall not be liable for any loss of profits, business interruption, loss of data, or any indirect or consequential loss suffered by the Client. The Client is responsible for ensuring that any valuables, cash, jewellery or important documents are removed or securely stored before the visit.
The Company does not accept liability for failure to carry out Services due to circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, accidents, strikes, public emergencies or restrictions affecting access to the Premises.
The Company will handle general household and light commercial cleaning waste in accordance with applicable waste management regulations. This typically includes the collection and bagging of routine waste generated during cleaning, such as dust, packaging and disposable cleaning materials.
The Services do not include the removal of large quantities of waste, construction debris, hazardous waste, clinical waste, sharps, chemical substances, paint, solvents or any items classified as controlled or special waste. The Client is responsible for arranging compliant disposal of such materials with appropriately licensed providers.
The Cleaner will not remove waste from the Premises in their own vehicles. Where the Client requests assistance with moving waste to on site bins or designated collection points, this will be done at the Companys discretion and only where it can be completed safely and within the agreed time.
The Client must ensure that any bins, recycling containers or waste storage areas at the Premises are suitable, safe to access and consistent with local environmental requirements.
The Company is committed to maintaining high standards of health and safety for its Cleaners and Clients. Cleaners will follow reasonable health and safety practices and use cleaning products in accordance with manufacturers instructions.
The Company reserves the right to withdraw its Cleaners from any Premises that are deemed unsafe, unsanitary beyond reasonable expectations, or where the behaviour of any person at the Premises is abusive, threatening or inappropriate. In such cases, the visit may be treated as a cancellation by the Client and applicable charges may apply.
The Company will treat personal information provided by the Client with confidence and use it solely for the purposes of managing Bookings, providing Services, taking payment and performing administration related to the Client relationship.
Access details, alarm codes and key information will be stored securely and shared only with those Cleaners and staff who reasonably require it to deliver the Services. The Client is responsible for notifying the Company promptly if any access details change or need to be withdrawn.
Where Services are provided on a regular or ongoing basis, either party may terminate the arrangement by giving the notice period specified at the outset of the engagement or, if none is specified, by giving reasonable written notice.
The Company may suspend or terminate Services with immediate effect where the Client has failed to pay sums due, has repeatedly cancelled or rescheduled visits at short notice, has breached these Terms and Conditions, or has created an unsafe or inappropriate environment for the Cleaners.
Any outstanding fees for Services already performed up to the date of termination will remain payable by the Client.
The Company may amend these Terms and Conditions from time to time to reflect changes in law, operational requirements or service offerings. The latest version will apply to all new Bookings and, where reasonably practicable, to ongoing Services after notification to the Client.
Continued use of the Services following notice of updated terms will be deemed acceptance of those changes.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining terms, which shall continue in full force and effect.
No waiver by the Company of any breach by the Client shall be considered a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.
Call our cleaners Belgravia and we will help you at the most cost-effective prices possible.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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