This Privacy Policy explains how Cleaners Belgravia collects, uses, stores and protects personal data relating to our customers in the Belgravia area. It also explains your rights under the UK General Data Protection Regulation and applicable data protection legislation. This Privacy Policy applies to all Cleaners Belgravia customers and prospective customers located in our service area.
Cleaners Belgravia is the data controller in respect of the personal data that we collect and process about you. This means that we determine the purposes and means of processing your personal data when you interact with us, enquire about our services, or become a customer.
We collect and process different types of personal data depending on your relationship with us and how you choose to interact with our services. The categories of data we may collect include:
Identification and contact details, such as your full name, postal address, property access information where required, and other contact details you choose to provide.
Booking and service information, such as preferred dates and times for cleaning, type of cleaning service required, instructions and preferences you provide for how we should carry out the work, and records of completed services.
Payment and billing details, such as billing address, payment status, and information relating to invoices and receipts. We do not store full payment card details; where electronic payment services are used, card data is processed by our chosen payment processor.
Communication records, including emails, forms, messages or notes of telephone conversations relating to enquiries, quotes, bookings, feedback or complaints.
Technical and usage data, where applicable, such as information about how you use any online booking tools or enquiry forms, and basic technical data required to operate those tools.
Sensitive personal data, such as health-related information, is not routinely collected. In rare cases, you may voluntarily provide limited health or access information relevant to safe service delivery. This information is processed only where strictly necessary and with appropriate safeguards.
We rely on one or more of the following lawful bases under data protection law when we process your personal data:
Contractual necessity. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage your booking, issue invoices, and communicate about your service.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests may include managing our business operations, improving our services, handling enquiries and complaints, and maintaining appropriate records.
Legal obligations. We process personal data where we must comply with applicable legal obligations, such as maintaining financial records for tax and accounting purposes.
Consent. In limited cases, we may rely on your consent, for example where you choose to receive certain optional communications from us. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
We use your personal data only for specified, explicit and legitimate purposes. These may include:
Providing and managing cleaning services, including processing bookings, arranging visits, giving our cleaners appropriate instructions and managing your account.
Responding to enquiries and customer support requests, including providing quotes, answering questions and resolving issues or complaints.
Processing payments and managing billing, including issuing invoices, confirming payment, and maintaining financial records.
Managing our relationship with you, including sending service-related updates, notices of changes to our terms or policies, and requests for feedback about our services.
Improving and developing our services, including reviewing service records and feedback to improve quality and efficiency.
Protecting our business, services and customers, for example in relation to fraud prevention, security, and the establishment or defence of legal claims.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, we keep core customer and service records for as long as you are an active customer and for a reasonable period afterwards, typically up to six years after the end of the relevant financial year, to comply with legal and tax obligations and to address any potential disputes.
Information that is no longer required will be securely deleted or anonymised so that you can no longer be identified from it. Retention periods may vary depending on the type of data and the legal or operational requirements that apply to it.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under written contracts that require them to process your data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
Categories of data processors may include:
Payment service providers that process payments and handle card transactions or other electronic payments.
IT and software providers that supply booking systems, customer management tools, communication platforms or data storage services we use to operate our business.
Professional advisers, such as accountants or consultants, where they require access to limited information in order to provide services to us.
In addition, we may share personal data where necessary with law enforcement, regulatory bodies or other authorities if required by law or where we believe disclosure is necessary to protect our rights, your safety or the safety of others.
We do not sell your personal data to third parties.
Where any of our data processors or their servers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before personal data is transferred. These safeguards may include the use of standard contractual clauses or equivalent measures recognised under applicable data protection law to ensure your data is given a level of protection essentially equivalent to that in the United Kingdom.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to those employees, contractors and processors who have a genuine business need to know it and are subject to duties of confidentiality, as well as maintaining appropriate physical, electronic and procedural safeguards.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Belgravia customers in our service area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation of whether we hold personal data about you and to access that personal data, along with certain information about how we use it.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right in some cases to request that we restrict the processing of your personal data, for example while we verify its accuracy or review an objection you have raised.
Right to object. You may have the right to object to processing that is based on our legitimate interests. We will respect your objection unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where processing is required for the establishment, exercise or defence of legal claims.
Right to data portability. Where we process your personal data by automated means on the basis of your consent or a contract with you, you may have the right to receive that data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will apply to all processing carried out after the date of publication. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.
Call our cleaners Belgravia and we will help you at the most cost-effective prices possible.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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